What is eNPS?
eNPS means Employee Net Promoter Score. This is a metric used to determine employee satisfaction by measuring the willingness of employees to recommend their workplace to other job seekers. Determining an Employee Net Promoter Score comes from the answers to a singular survey question which is:
"On a scale of zero to ten, how likely would you recommend working in our company?".
Are eNPS and NPS the same?
The eNPS and NPS are not the same. An NPS or Net Promoter Score is the general metric used to estimate customer satisfaction and loyalty, while the eNPS directs the question inwards; toward the company's employees. To estimate NPS, customers have to answer the question:
"On a scale of zero to ten, how likely would you recommend our product/service to a friend?".
What is a good eNPS?
To have a good eNPS rating, you would categorize the eNPS survey answers based on how high or low the workplace is rated. Those who indicate a high willingness to recommend the company to others are in the category of 'Promoters.' Those who express a clear unwillingness to recommend the company are classified as the 'Detractors.' The neutral ones or 'Passives' are not enthusiastic but not displeased either.
From the total data, the eNPS is calculated by subtracting the total percentage of detractors from the total percentage of promoters.
The final eNPS would vary from -100 to 100. You want to ensure your final eNPS is a positive number because this indicates that you have more promoters than detractors. A negative score means you have to work towards reducing the detractors and gaining increased employee satisfaction.
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