The main pros of AI in the workplace are higher productivity on routine tasks, faster data-backed decisions, round-the-clock customer service, lower operating costs and less repetitive work for employees. The main cons are displacement of roles built on routine work, data privacy and security exposure, bias carried over from training data, high implementation cost for smaller companies, and resistance from employees.
Which side wins depends on how AI is introduced: what it decides on its own, who checks its output, and whether people are trained to use it.